MOST ASKED

We don't like to keep you waiting, therefore your order is processed directly from our Dutch warehouse within 24-48 hours after it being placed.

Orders received on weekdays before 23:00 CEST, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.

The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries; info@maia-outlet.com

Do you need to return your purchase? We're here to assist you! You have up to 30 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

Returning is quick and easy. To request a return, please follow the steps in our Returns Portal.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on the below products;

Any underwear garments. (Including socks)
Perfumes that do not have their original plastic seal in tact
Certain sale items are marked as Final Sale and are not eligible for refund or exchanges.
Items that have exceeded the 14-day return period
Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

Bundles/Multipacks: Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.

1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion. We do not offer returns on this deal.

Currently, we do not offer exchanges on orders from any country.

We only offer a refund on the same payment method that is used, therefore a new order can be made.

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.

ORDERS & DELIVERY

Orders are processed within 24–48 hours. Once dispatched, you will receive a confirmation email featuring a tracking link to follow your delivery in real-time.
Returning is quick and easy. To request a return, please follow the steps in our Returns Portal.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on the below products;

Any underwear garments. (Including socks)
Perfumes that do not have their original plastic seal in tact
Certain sale items are marked as Final Sale and are not eligible for refund or exchanges.
Items that have exceeded the 14-day return period
Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

Bundles/Multipacks: Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.

1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion. We do not offer returns on this deal.

We ship worldwide. For a detailed breakdown of shipping rates and estimated delivery times by country, please visit our dedicated Shipping page.

Our logistics hub in the Netherlands processes orders within 48 hours.

  • Orders placed before 22:00 CEST: Shipped the same business day.
  • Orders placed after 22:00 CEST: Shipped the following business day.
    Specific delivery windows will be displayed at checkout.

Shipping fees are calculated based on your location and order value:

  • United States/Canadá/United Kingdom: Free shipping on orders over €100 (Standard rate of €5.99 for orders below €100).
  • European Union: Rates starting from €6.99.
  • International: Rates starting from €9.99.
    Please note: Import duties and local taxes are the responsibility of the recipient.

To ensure fast delivery, we begin processing orders immediately. Changes can only be made before the order is processed. If you need urgent assistance, please contact info@maia-clothing.com. We accept returns within 14 days of receipt.

Simply enter your gift card or voucher code in the designated field at checkout and click "Apply." The discount will be automatically deducted from your total.

If your tracking shows "Delivered" but the package is missing, we recommend:

  1. Verifying the shipping address on your order confirmation.
  2. Checking with neighbors or building reception.
  3. Looking for a delivery note from the carrier.
    If you still cannot locate it, contact info@maia-clothing.com so we can initiate an investigation.

This is our premium service. It prioritizes your order for faster dispatch and includes full insurance coverage against loss or damage during transit, handled directly by our support team.

Notice an error? Reach out to info@maia-clothing.com immediately. If the order has not yet left our warehouse, we will update the details. Once dispatched, address redirections are subject to the carrier's local policies.

Confirmations are sent automatically after purchase. Please check your Spam or Junk folder. If you still cannot find it, email info@maia-clothing.com and we will resend your order details.

RETURNS

You have 30 days from the date of delivery to return your order. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached and original packaging included.

Non-returnable items:

  • Underwear and socks.
  • Perfumes without the original sealed packaging.
  • Final Sale items.
  • Items returned beyond the 30-day window.

Bundles & Promotions:
Bundle or multipack items must be returned as a complete set. Individual items from a bundle cannot be refunded separately. Items purchased as part of "1+1" or "2+1" campaigns are considered Final Sale.

To initiate a return, please register your request through our Returns Portal. Simply follow the step-by-step instructions provided there. For additional details regarding conditions, visit our full Returns page.

Return shipping costs are the responsibility of the customer. Rates vary depending on your location; the exact amount will be displayed in the Returns Portal during registration. We recommend using a tracked service and keeping your proof of postage.

We do not offer direct exchanges. If you require a different size, color, or style, please return your original item for a refund and place a new order at your convenience.

Once your return arrives at our warehouse, it is inspected and processed within 10 business days. Following approval, the refund is issued to your original payment method. Please allow an additional 3 business days for the funds to reflect in your account, depending on your bank. You will receive a confirmation email once completed.

Orders must be shipped back within the 14-day period to be eligible for a refund. Returns received outside of this timeframe will not be accepted. If you believe your case requires a special review, please reach out to info@maia-clothing.com.

CONTACT

Our Customer Care team is available 7 days a week via email and live chat.

Email: info@maia-outlet.com

Live Chat: Available via the chat icon in the lower right corner of the website.

We aim to respond to all enquiries within 48 hours.

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