Informativa sui rimborsi

We design every piece with care and precision. If your purchase does not meet your expectations, you may return it within 30 days of delivery.
Returns must be shipped within this 30 day period.

RETURN CONDITIONS
To be eligible for return, items must be:

• Unworn

• Unwashed

• In original condition

• With all tags attached

• In the original packaging

NON RETURNABLE ITEMS
• The following items cannot be returned:

• Underwear, including socks

• Fragrances without the original sealed packaging

• Final Sale items

• Items returned after the 14 day return period

RETURNS PROCESS
Contact our customer support at info@maia-outlet.com OR at our toll free phone number (800) 926-0695 with your order number and reason for return.

Our team will provide you with return instructions and the appropriate return address.

Ship the item(s) back to the provided address: 

1175 Avocado Ave
Ste 101 #A11
El Cajon, CA 92020

Once we receive and inspect the returned item(s), we will process your refund or exchange.

REFUNDS
Refunds will be issued to the original payment method.

Please allow 5–7 business days for the refund to reflect in your account.

EXCHANGES
Items that do not meet these conditions are not eligible for return.

Exchanges are subject to product availability.

If the desired item is out of stock, a refund will be issued instead.

RETURN COSTS
Return shipping costs are the responsibility of the customer and vary depending on your location and chosen courier.

For international returns, any customs duties, import taxes or related charges are the responsibility of the sender.

If you selected Fast & Insured Shipping at checkout, this service fee is non refundable.

We recommend using a tracked shipping method and retaining proof of shipment until your return has been processed.

Return costs are non refundable.


DAMAGED OR FAULTY ITEMS
If you receive a damaged or faulty item, please contact Customer Care within 48 hours of delivery.

Include your order number and clear photographs of the issue. We will review your case and advise on the next steps.