Privacy policy

Last Updated: April 20, 2026

This Privacy Policy describes how MAIA OUTLET collects, uses, stores, and safeguards personal information when you visit our website, make a purchase, communicate with our support team, or interact with our brand across any digital platform.
“Personal information” refers to any data that can identify you directly or indirectly as an individual.

ABOUTS US
MAIA is an independent online retail store operated by an individual based in the United States.

We act as the data controller for all personal information collected through our website and services, and we follow applicable privacy laws, including U.S. regulations and, where applicable, the General Data Protection Regulation (GDPR) for customers located in the European Union.

INFORMATION WE COLLECT
Depending on how you interact with MAIA OUTLET, we may collect the following categories of data:

• Identification and contact details (name, billing and shipping address, email, phone number)

• Technical information (IP address, browser type, device data, operating system, site activity)

• Transaction data (products purchased, order history, shipping details, payment confirmation)

• Customer communications (emails, messages, inquiries, and support requests)

• Marketing preferences (subscription status and consent records)

• Interaction data (engagement with advertisements or brand content)

• Cookies and tracking technologies, as detailed in our Cookie Policy

PURPOSES OF DATA PROCESSING
We process personal information only when necessary and for clearly defined purposes, including:

• Processing orders, payments, deliveries, and customer support

• Managing user accounts and purchase history

• Sending marketing communications where consent has been provided

• Improving website performance, usability, and analytics

• Preventing fraud, abuse, and unauthorized activity

• Meeting legal, tax, and regulatory obligations

Legal bases for processing may include contractual necessity, user consent, legitimate business interests, or legal compliance, depending on the context.

MARKETING COMMUNICATIONS
You will only receive promotional messages from MAIA OUTLET if you have actively opted in. You may unsubscribe at any time using the link provided in our emails or by contacting us directly. Withdrawal of consent does not affect prior lawful processing.

COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tools to ensure functionality, enhance user experience, and analyze traffic.
Non-essential cookies (such as advertising or analytics cookies) are activated only after you provide consent. You can manage or disable cookies through your browser settings or our cookie preferences panel.

SHARING OF INFORMATION
We do not sell, rent, or trade personal information. Limited data may be shared with trusted third parties solely to operate our business, including:

• E-commerce and website infrastructure providers

• Payment gateways and shipping carriers

• Email and marketing service providers (with consent)

• Analytics and performance tools

• Public authorities, when legally required

All service providers are bound by contractual data protection obligations consistent with GDPR and U.S. privacy standards.

INTERNATIONAL DATA TRANSFERS
When personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally approved mechanisms that guarantee adequate protection.

DATA SECURITY
We use technical and organizational measures to protect your information, including:

• Secure SSL encryption

• Controlled access to systems and data

• Authentication and authorization protocols

• Ongoing system monitoring and security reviews

While no system is completely risk-free, we continuously work to maintain a high level of protection.

DATA RETENTION
Personal information is retained only for as long as necessary:

• Order and transaction records: up to 7 years (legal and tax compliance)

• Marketing data: until consent is withdrawn

• Customer support communications: up to 2 years

• Cookies and analytics data: according to our Cookie Policy

Data is securely deleted or anonymized once it is no longer required.

YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your data

• Restrict or object to certain processing activities

• Request data portability

• Withdraw consent for marketing at any time

EU/EEA residents may lodge a complaint with their local Data Protection Authority.
California residents may exercise rights granted under CCPA/CPRA, including access and deletion requests.

To exercise any rights, contact us at:

📩 info@maia-outlet.com

POLICY UPDATES
We may revise this Privacy Policy periodically to reflect legal changes, operational updates, or service improvements. Any updates will be published on this page with a revised “Last Updated” date. Continued use of our services indicates acceptance of the updated policy.